Can I bring my own food?
To ensure all food served meets health and safety regulations, we ask that only commercially prepared and packaged food be brought into the facility with the exception of birthday cake and cupcakes, which can be homemade. Pizza ordered from a licensed business, fruit or veggie platters prepared by our local grocery store or wholesale suppliers is acceptable. Catering services are available at the LRC.
Can we bring our own decorations?
Feel free to bring your own themed plates, table cloths and other tabletop decorations. Pinatas or other decorations that need to be hung from a ceiling or wall are not permitted. Silly string, confetti and other decorations that can damage the facility or require extensive clean up are not permitted.
Please note that party supplies included in the party package are not themed but generic white.
What if I need to cancel?
You will receive a full refund, less an administration fee, when cancelling a minimum of 7 days prior to the party date. If cancelling within 7 days of the booking, no refund will be issued.
Can we book additional time in the gym or party room?
Yes, however, all additional time is subject to availability and extra rental fees apply.
When arriving the day of the party where do I check-in?
Please check-in at the West Guest Services (pool side) for all birthday bookings.