Maclab Centre for the Performing Arts - COVID-19 Update
Updated March 25, 2020 at 10 a.m.
We at the Maclab Centre for the Performing Arts are proud members of our Leduc community — as well as a vibrant provincial, national, and international family of performing artists, organizations, and professionals. Everywhere, our family and neighbours are adapting to a drastically changing situation, in which it is difficult to predict what will happen tomorrow, next week, or next month. This is why we have made the difficult decision to cancel all bookings and performances for the remainder of the 2019/20 season.
The Maclab Centre is forever committed to positive live experiences that transform patrons and performers into a community for as long as the house lights are down. As passionate conveyors of joy, we believe in the unparalleled power of shared experience to help each of us understand ourselves, one another, and the broader world a bit better. This is why we get up in the morning. It is why people all around the globe embrace special places like ours – they are places to gather together. Gathering builds connections. In return, connections help us learn better, work better, live better. When we experience tough times, they help us heal. In the face of this escalating public health crisis, and in the face of increasing physical distancing measures, we must remember this in caring for our community’s health because with each connection, we develop a healthier, stronger community.
It is difficult to put into words how the last few weeks have affected us all. You may know someone in quarantine, someone who is in essential services, someone who has been laid off, someone who is now alone or someone who is scared. This is an unprecedented time for all of us in different ways, and the need for us to connect to each other and our community, has become more important than ever before.
If you are reading this, you are connected in some way to the Maclab Centre. We are honoured and grateful for that bond. We know that our connections matter and so do yours. Please take time to reach out, safely, to your connections. Connecting safely is how we will get through this together, and by following the vital guidance of our medical professionals, municipal, provincial and federal governments, we can all play a key role in keeping our community a safe place for all.
We encourage you to check the City of Leduc and/or Government of Alberta for resources or information related to mental health, financial assistance and more. We will continue to share as much information as we can, as soon as we can.
We look forward to a time we can gather with you once again.
In light and hope,
The Maclab Centre for the Performing Arts family
How do we get ticket refunds for cancelled shows?
We are developing a strategy with Ticketpro to provide refunds as quickly as possible to all impacted patrons. You may experience a delay as a high volume of tickets are being refunded at this time.
Ticketholders are asked to return their tickets at their point of sale, online and phone purchases will be refunded automatically. If you have not received credit within a one month time frame, please call Ticketpro at 1-888-655-9090.
For in-person box office purchases, please follow our refund instructions below.
Refund Instructions for In-person Purchases
With the public closure of all City of Leduc facilities and to best protect the safety of you and our staff, we are asking ticketholders of Maclab Centre for the Performing Arts to choose from one of the following methods below to request a refund. This refund request is for ticketholders who purchased in-person from our box office. If you purchased your tickets online or via phone, Ticketpro will automatically refund your ticket within one month. If you purchased tickets from a community group, please reach out to them for further details.
Please follow the instructions to ensure we have all the requirements to process your refund. Download the form first, then fill it out to ensure your information is saved. Proof of purchase is required, along with the completed Refund Request Form that can be downloaded here.
In the drop box located at the front doors of the Leduc Civic Centre
City of Leduc
1 Alexandra Park, Leduc AB, T9E 4C4
Attn: Eleanor – Maclab Refund
City of Leduc
Attn: Eleanor – Maclab Refund
1 Alexandra Park
Leduc, AB T9E 4C4
Attach proof of purchase, filled refund request form and send to: email@example.com
Subject: Eleanor – Maclab Refund
Cheques will be sent out once your request is completed. If none of these options work for you, please call 780-980-7170 and we can work with you.
What counts as proof of purchase?
We require evidence of proof of purchase, this includes physical or digital proof of your tickets. Physical tickets can be dropped off or mailed in, while a scanned document or photograph of the tickets can be sent via email. Please be sure to include the Refund Request Form with your ticket submission so we know who you are!
When can I expect to receive my cheque?
Once your request is completed, your cheque will be placed in the bi-weekly distribution rotation.
How does the public closure to the Civic Centre affect my refund?
While the Civic Centre and all city facilities are closed to the public, staff are still hard at work to ensure there is business continuity and critical needs of the community are met. We do ask for your patience as the situation is continuously evolving and we are doing our best to accommodate for the changes. Please make sure that you have everything in the submission so that we can get your request processed in a timely manner.
What if I have a ticket to a Maclab Centre community event?
Refunds for community events will be accessed at your point of sale. Please see our answer to tickets refunds above for details.
Currently, all Black Gold School Division performances are cancelled/postponed indefinitely. We are in discussion with other community groups to best support their decision. Stay tuned to their platforms for further updates.
What is your response plan?
Our response plan is under the direction from the City of Leduc along with Black Gold School Division, whom both are directed by Alberta Health Services.
For more information and updates to the City of Leduc’s response, visit: https://www.leduc.ca/covid-19
For more information about Black Gold School Division’s plan, visit: https://www.blackgold.ca/
For more information about COVID-19, visit: alberta.ca/COVID19
How can I help?
Everyone has a role! The best thing is to keep yourself, family and friends safe, so we can welcome you back in full health. Follow the prevention techniques recommended by Alberta Health Services, which include:
- use good hygiene practices, such as frequent handwashing
- cover coughs and sneezes
- avoid touching eyes, nose and mouth with unwashed hands
- stay at home and away from others if you are feeling ill
- if you have symptoms, stay home and call Health Link 811 for instructions