Ambulance Services

Ground Ambulance

On April 1, 2009 the responsibility for ground ambulance services was transferred from municipalities to Alberta Health Services in a move designed to improve patient care, accountability and efficiency.

More than 50 service providers supply municipalities with ground ambulance services throughout Alberta. The ground ambulance services are available 24 hours a day, 7 days a week, every day of the year.

Levels of Ambulance Service

  • Emergency Medical Responder
  • Basic Life Support
  • Advanced Life Support

Who pays when a ground ambulance is called to an emergency?

In Alberta, the patient must pay for pre-hospital transportation provided by emergency ground ambulance. It is important to remember that ground and air ambulance services are not insured services under the Alberta Health Care Insurance Act.

Notable exceptions:

Seniors - Alberta Health and Wellness pays for ambulance services for seniors through a plan administered by Alberta Blue Cross. This plan covers ambulance fees at a maximum rate set by the Minister of Health and Wellness. Seniors enrolled in the plan do not receive a bill for ground ambulance services.

Worker's Compensation Board - When a patient/worker has been injured on the job, it is the responsibility of the employer's worker's compensation coverage to pay ground ambulance expenses. Injured workers may also be transported to health care facilities by emergency conveyance vehicles that are not part of the province's ground ambulance program. These vehicles are operated by contracted employers and are not licensed by Alberta Health and Wellness.