Leduc Fire seeks input from those involved in EMS incidents

Tuesday, April 2, 2019

Quality customer care and patient safety are the top priorities for City of Leduc Fire Services, as demonstrated in achieving accreditation status in August 2018. However, the road to improvement doesn’t end there.

“Accreditation is an ongoing process set with a high level of professional standards for health care professionals. For us at Leduc Fire, this is an evolving system that highlights our successes and areas for improvement,” says Leduc Fire Chief George Clancy. “By participating in our survey, you’re helping us reach the highest standards of quality patient care.”

Leduc Fire Services is launching an updated survey surrounding the services they provide for emergency medical calls. In this survey, participants are asked a variety of questions, from overall satisfaction to the orderliness and tidiness of the ambulance. The survey is open to any patients who received EMS support, and/or friends, family members or bystanders of an emergency medical incident. Results will be used to help enhance emergency medical service delivery and patient care, and is part of the ongoing accreditation process.

“We want to know about people’s experiences when we’re deployed to an emergency medical call, and this survey gives us a window into the thoughts and opinions of those we serve which is essential,” says Clancy.

Visit Leduc.ca/emssurvey to participate in the survey online. Hard copies are available at Fire House 1 (2-4119 50th St) and at the Leduc Civic Centre (1 Alexandra Park).

For more information about the accreditation process go to the city’s website or call Leduc Fire Services at 780-980-8475.

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Leduc Fire Services is an integrated department dedicated to providing community and emergency services with a vision to become a recognized leader in fire and emergency medical services. Our motto is ‘Our Family Protecting Yours.’ You can find us online at Leduc.ca/fire, Facebook.com/LeducFireServices and Twitter (@LeducFire).

Mariann McLaughlin, Corporate Communications