Leduc Fire Services would like to hear from its customers

Monday, February 19, 2018

Leduc Fire Services is putting out a call to any individuals, and their family members, who have received emergency medical services from the local department in the past year.

“We know medical emergencies can be stressful for our customers, so we’ve developed a means for our patients and their families to let us know of their experience,” says Deputy Fire Chief Shane Christensen. “The input we receive will then be used to help improve our emergency medical services here at Leduc Fire.”

The Emergency Medical Services survey (Leduc.ca/firesurvey) lists a handful of questions ranging from overall service satisfaction and customer care to cleanliness of the ambulance.

“As we are an integrated emergency service, assistance can be delivered via fire rescue vehicle or by ambulance so that’s important to remember,” says Christensen.

Survey results will not only be used to help enhance emergency service delivery, but will also be used as part of fire service’s requirement with Accreditation Canada – a voluntary national program to help improve quality, reduce risk and strengthen accountability within the emergency medical profession.

“For us, public participation in this survey is essential to help us identify where and how we can improve our service to this community and the Edmonton Metro Region,” says Christensen.

Visit Leduc.ca/firesurvey to complete the survey.

For more information, please email emssurvey@leduc.ca or call 780-980-7177.

About Leduc Fire Services
Leduc Fire Services provides ambulance service, patient transport and traditional fire services. It’s comprised of full- and part-time emergency professionals serving the City of Leduc and surrounding area from two fire houses led by Fire Chief George Clancy and three deputy fire chiefs. Their mission is to provide a standard of excellent in fire suppression, investigation, pre-planning, inspections, emergency medical services, rescue, public education and emergency preparedness. Leduc Fire Services can be found on Facebook.com/LeducFireServices and on Twitter (@LeducFire).

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Leduc is a growing, dynamic city in the heart of Canada’s economic engine and conveniently located at the crossroads of air, highway and rail transportation.

Mariann McLaughlin, Corporate Communications