Text with 911 now an option in the City of Leduc

Monday, July 31, 2017

Leduc Fire Services is pleased to share that text with 911 service will be available starting Aug. 1, 2017 for individuals who are deaf, hard of hearing or speech impaired (DHHSI) only.

According to Fire Chief George Clancy, the City of Leduc dispatch contractor, Strathcona County, is providing this service to those who previously used Teletype Terminal (TTY) and Telecommunications Device for the Deaf (TDD) technology on landlines for emergency calls. With the introduction of this new service, Chief Clancy would also like to remind people that when possible a voice call is always the preferred option when calling 911.

Registration is required before using this service as it’s only intended to be used by individuals in the DHHSI communities.

How it works
A phone call is required to initiate the 911 call; when it's acknowledged by the Strathcona Emergency Communications Centre that the mobile device has been registered, the emergency call will switch to text based.

How to register
Members of the DHHSI community need to register their mobile phone with their wireless service provider before using Text with 911. Calls made to 911 from an unregistered phone will not be identified as needing to use this new text service. Cell phones must also be compatible to meet the requirements of Text with 911.

For more information on Text with 911 email ecc@strathcona.ca or call 780-464-8467.

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Leduc is a growing, dynamic city in the heart of Canada’s economic engine and conveniently located at the crossroads of air, highway and rail transportation. The City of Leduc is a centre of innovation, entrepreneurship and quality of life. As a regional leader, the city, together with other municipalities in the area, plays a key role in protecting the integrity of the Edmonton International Airport (EIA) and leading economic development in the region, including Aerotropolis. For information on non-emergency city services and programs, visit www.leduc.ca or follow us on Twitter @cityofleduc

Mariann McLaughlin, Corporate Communications