COVID-19 Facility Closures and Operational Updates

Facility Closures

  • All City of Leduc recreation facilities (including the Leduc Recreation Centre and Alexandra Arena) are closed until further notice.
  • All City of Leduc buildings including the Civic Centre, Operations Building, Public Services Building, Fire Houses and Eco Station are closed to the public until further notice.
  • All playground equipment

Program Changes/Cancellations/Postponements

  • The following Family and Community Support Services (FCSS) programs will be suspended until March 31, 2020, at which time they will be reassessed: homemaking, subsidized counselling intakes, Recreation Assistance Program, and the Volunteer Income Tax Program.
  • The FCSS office will be closed to visitors as of 4:30 p.m. on March 17th, but they can still be accessed by phone at 780-980-7109. (Call-in hours: Mondays to Fridays - 8:30 a.m. to 4:30 p.m.; Closed weekends and statutory holidays; Please call 211 outside of these hours for assistance)
  • All instructor-led programs (including aquatics, recreation and fitness programs) and drop-in leisure opportunities are cancelled until further notice. LRC’s spring program session which was scheduled to run from April 6th until the end of June is cancelled. This applies to all spring programming including swimming lessons, leadership courses, Spring Break camps, as well as fitness, recreation and educational programs for all age groups.Any registered program participants who are impacted by this cancellation will receive prorated credits to their account. 
  • All remaining performances and bookings at the Maclab Centre for the Performing Arts have been cancelled for the remainder of the 2019/20 season. 
  • The Leduc Volunteer Fair (Mar. 21) has been cancelled.
  • The Volunteer Appreciation Banquet (Apr. 23) has been postponed. Further details will be announced at a later date, but those who have purchased tickets will have the option of a full refund or a guaranteed spot at the rescheduled event.

Enhanced Cleaning

  • Enhanced cleaning protocols are in place, with both frequency and intensity of cleaning in city facilities (including the LRC, Leduc Transit and all city buildings) amenities being increased.

Property

Property taxes

As of today, municipal tax notice mailouts will be deferred by two (2) months with the new property tax deadline of Aug. 31, 2020.

Property assessment complaints

The city’s complaint deadline is March 30, 2020, per provincial guidelines. City administration has contacted the province to extend the deadline. Once more information is made available, an update will be provided via the financial resources page. 

Utilities

Payments

All city utility account holders will be provided the option of deferring payments. Click HERE for more information. Per regular, bi-monthly scheduling all bills will continue to be distributed to customers. If an account holder is unable to pay, please contact our Finance department by emailing collections@leduc.ca. Please note, no penalty fees or service disconnections will be applied to any accounts in arrears during this time.

The Eco Station is temporarily CLOSED to the public, but our Curbside Collection Program (including black waste carts, green organics carts and blue bag recycling) is continuing as normal. 

For items that you would normally take to the Eco Station, we suggest the following:

  • Please store your clean, dry recyclables such as paper, cardboard and tin cans, as well as other Eco Stations items, like paint and electronics, in a safe place for the time being. We will re-assess the closing of the Eco Station at the beginning of April and keep residents updated.
  • If you must dispose of items you would normally bring to the Eco Station, you may drop them off at the Leduc and District Regional Waste Management Facility, which offers all of the same recycling options. During this period, we will be waiving the need for a resident access card to drop off of recyclables, paint, electronics, etc. only. You should still apply for your resident card online for all future drop offs. Regular waste drop-off will continue to require a resident card.
  • For residents without curbside collection, emergency bins have been place north of the Eco Station for drop off of black bag waste and organics in compostable bags. We ask that you please only use these if required. For this period, the $2/black bag fee will be waived.
  • If you have curbside collection, all waste should continue to be disposed of in your black cart. If you need additional waste capacity, call the Eco Smart Hotline at 780-980-7107 to order another black cart. 

Water Utility 

Public Transportation

  • Effective March 25, 2020, some Leduc Transit routes and schedules have been temporarily adjusted. 
  •  Leduc Transit will not be charging fares until April 30, 2020; riders travelling from Leduc to Edmonton via Route 10 and ETS Route 747 will need to ask the Leduc Transit drivers for a transfer, otherwise ETS will charge the $5 fare.
  •  LATS will be operating Monday to Friday from 6 a.m. to 6 p.m. Early morning service (6 - 8 a.m.) is being added to accommodate stores that are opening early for seniors. Please note that only registered LATS clients are able to book trips. LATS will not be charging fares until April 30, 2020.
  • Cleaning procedures and frequency have both been enhanced to protect the wellness of passengers and operators.

Public Services

  • Cemetery plot pre-sales will be suspended at this time, exceptions will be made for special circumstances. To abide with preventative measures, Cemetery Administration are unable to meet with clients in person. However, we are available to assist clients by phone at 780-980-7107 or by email at cemeteries@leduc.ca.