COVID-19 Social Support Resources

Medical Assistance Mental Health
Financial Assistance Food Assistance
Transportation Assistance Children Services
Housing Assistance Older Adult Assistance
Legal Assistance Family Violence Assistance
More Resources  

MEDICAL ASSISTANCE

COVID-19 Online Assessment Tool:

AHS has developed a simple online assessment tool to help you decide whether you need to call 811 to be tested for COVID-19. It'll guide you to answer questions about your symptoms and take you through steps to help determine whether you need testing. http://ahs.ca/covid 

Online Access to Doctors:

  • Purpose Med: Free (Video/Call) Access To Healthcare For All Albertans
  • Shoppers Drug Mart and Maple have partnered to provide free access to Canadian doctors online, 7 a.m. – 9 p.m., March 16 – 23, 2020.
  • Babylon: Free healthcare mobile app. Meet with licensed physicians in one-on-one video consultations. Allows you to check symptoms (including those of COVID-19), consult with physicians, access your health records, and get prescriptions and referrals.

Find a Doctor Accepting New Patients

To find a family doctor near you who is accepting new patients, Primary Care Networks and the College of Physicians & Surgeons of Alberta offer online tools.

COVID-19 Health Literacy ProjectCOVID-19 health information translated into different languages

Canada Helps.orgBrowse charities leading efforts to support communities affected by COVID-19

Medicine Delivery Services: Below is a list of pharmacies in Leduc that will deliver medication. Those not listed, do not deliver.

  • Healthcheck Pharmacy: Free delivery for medication on Tuesdays and Thursdays. If you live in an apartment, please meet delivery person at front door.
  • The Medicine Shoppe Pharmacy: Free curbside pickup (customers can wait in their cars and pharmacy will bring medication out to them). Only available for existing customers when and if pharmacy has capacity.
  • Rexall Drug Store: Free delivery within Leduc on Tuesdays, Wednesdays and Thursdays. Only available for existing customers.
  • Shoppers Drug Mart: Free delivery for prescription medications. Only available for existing customers. Delivery fee for new customers is $10. Delivery is via cab and based on need. If you live in an apartment, please meet delivery person outside. Deliveries will be made only to City of Leduc residents.
  • COOP Pharmacy: Free delivery within Leduc.
  • Safeway Pharmacy: $13 delivery fee for prescription and over-the-counter medication. Please allow 3 - 4 days for delivery.
  • Loblaw Pharmacy: Free delivery for prescription medication Leduc Remedy RX: Free delivery for prescription medication Leduc Pharmasave: Free delivery for prescription medication.
  • Leduc Remedy RX: Free prescription delivery
  • Leduc Pharmasave: Free prescription delivery

Online Optical Services:


MENTAL HEALTH 

Mental health can be equally as important to take care of in these difficult times.

Mental Health Services:

  • Alberta Health Services: Leduc Mental Health & Additions (Centre Hope Building)
    • Centre Hope is currently open, however they are encouraging people to call rather than walk-in. Sessions will happen over the phone. Free.
    • All groups have been cancelled
    • Adult intake line: 780-424-2424
    • Child and adolescent intake line: 780-342-2701
  • Private psychology clinics: Most clinics are closed and are doing teletherapy (sessions over the phone of online). Contact private clinics to find out details.
  • Primary Care Network (Leduc Beaumont Devon): Seeing majority of patients over the phone only, including mental health services. After hours walk-in clinic is closed.
  • Distress Line (24/7): 780-482-4357 (HELP)
  • Riseup Society
    • Individual counselling for adults impacted by intimate partner violence
    • Counselling by telephone until social distancing lifted
    • Office and staff available Tuesdays, Wednesdays, Thursdays
    • New clients being accepted. Call 780-739-7473
  • Psychologists’ Association of Alberta
    • Disaster Response Network is providing pro-bono psychological services, with priority for health care providers and first responders traumatized by recent events. Provided by volunteer psychologists; 1-3 sessions. Contact PAA office: 780-424-0294 or paa@paa-ab.ca
  • Canadian Mental Health Association

Mental Health Resources:

  • Access 24 / 7 (Anderson Hall, Royal Alex Hospital) provides a range of urgent and non- urgent addiction and mental health services including service navigation, screening, assessment, referral, consultation, crisis intervention, outreach and short-term stabilization. 780-424-2424
  • Kids Help Phone is Canada’s only 24/7, national support service. Offers professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French. 1-800-668-6868
  • Canadian Association for Suicide Prevention: Find Bereavement and Crisis Support Centres in your area. Edmonton: 780-482-HELP (4357)

Dealing with Stress and Anxiety:

Other Mental Health Resources:


FINANCIAL ASSISTANCE

Canada’s COVID-19 Economic Response Plan: The Government of Canada is taking immediate, significant and decisive action to help Canadians facing hardship as a result of the COVID-19 outbreak.

Supports for Albertans

Emergency Isolation Support

Alberta Supports Contact Centre

Local AB Works Office: In-person services temporarily suspended as of March 23, 2020. For Income Support, call the Leduc Office at 780-980-3565 to start the process instead of coming on site. 

Alberta Supports After Hours Emergency Number: 780-644-5135. For emergency financial assistance, or anyone who needs help after the hours of 8:30 am – 4:30 pm

Utility Deferral Program

  • Residential customers can defer electricity and natural gas bill payments for the next 90 days to ensure no one will be cut off, regardless of the service provider.
  • If you are unable to pay your utility bills please call your utility company to make payment arrangements. At this time no utilities will be cut off during COVID 19

Financial Assistance for Utility Arrears

Contact AB supports at 1-877-644-9992. Financial assistance is assessed on a case-by-case basis.

Student loans repayment deferral

Banks and credit unions

  • Please contact your individual banks to find out what they are offering to support their customers during COVID-19 for support with mortgages and loan payments.

Federal Financial Benefits and Supports

Government of Canada’s Indigenous Communities Support Fund: Helps Indigenous communities prevent, prepare and respond to coronavirus disease (COVID-19)

Workers’ Compensation (WCB): For information on when to report a work-related exposure to COVID-19, please refer to our worker and employer fact sheets. Healthcare workers who become ill while working may qualify. Please call 1-866-922-9221 (within Alberta)
https://www.wcb.ab.ca/assets/pdfs/workers/WFS_COVID-19.pdf
https://www.wcb.ab.ca/assets/pdfs/employers/EFS_COVID-19.pdf

List of Financial Institution’s Customer Service Phone Numbers

  • ATB 1-800-332-8383
  • B2B 1 800 263 8349
  • BMO 1-877-895-3278
  • Bridgewater 1-866-243-4301
  • CIBC 1-800-465-2422
  • CMLS 1-888-995-2657
  • Optimum 1-866-441-3775
  • Equitable 1-888-334-3313
  • Connect First 403-736-4000
  • Chinook Financial 403-934-3358
  • First Calgary Financial 403-736-4000
  • First National 1-888-488-0794
  • Haventree 1-855-272-0051
  • Home Trust 1-855-270-3630
  • HSBC 1-888-310-4722
  • ICICI 1-888-424-2422
  • Manulife 1-877-765-2265
  • MCAP 1-800-265-2624
  • Merix 1-877-637-4911
  • Marathon 1-855-503-6060
  • RBC 1-866-809-5800
  • RFA 1-877-416-7873
  • RMG 1-866-809-5800
  • Scotia 1-800-472-6842
  • Servus 1-877-378-8728
  • Street Capital 1-866-683-8090
  • TD 1-866-222-3456

Alberta Government Service Changes
Upcoming expiry dates for Alberta drivers’ licences, identification cards, vehicle registrations, other permits and certificates are being extended until May 15, 2020.

Alberta Courts

Alberta Court of Queen’s Bench, Provincial Court of Alberta,  and Alberta Court of Appeal are limiting services to essential and urgent functions.

Assured Income for the Severely Handicapped (AISH)

Appeals: If, due to the COVID-19 pandemic, it is not practical to meet in-person, the appeal will proceed, where feasible, via teleconference. This will be arranged with the Appeals Secretariat office.

City of Leduc – financial measures: Assistance with property taxes, property assessment, and utilities


FOOD ASSISTANCE

Food Bank Services:
Leduc Food Bank is still operational and offering food to those in need; please contact the food bank at 780-986-5333. You must call ahead of time to book for an appointment to pick-up hamper. Please call Mondays, Wednesdays and Friday before 8:30 a.m. to secure a spot for the same day.

Halal Food Hamper (IFSSA) in partnership with Edmonton’s Food Bank. Call 780-900-2777

Grocery Stores

  • No Frills: 8 - 9 a.m. is open for seniors and people with disabilities. No grocery delivery available, and no option of the online grocery shopping/pickup
  • Safeway: 7 - 8 a.m. is open for seniors every day.
  • Walmart: 7 - 8 a.m., Monday to Friday (starting March 23, 2020) is open for seniors and people with disabilities. Regular shopping hours will be 8 a.m. to 8 p.m., 7 days a week.
  • Giant Tiger, Co-Op, Val-Mart: No change to service; no delivery or shopping service available
  • Costco: Introduced special operating hours for members who are over 60 years old or have physical disabilities, Tuesdays and Thursdays from 8 - 9 a.m. ONLY MEMBERS WHO MET THIS AGE CRITERIA WILL BE INVITED INTO THE SHOP DURING THESE HOURS. NO GUESTS WILL BE PERMITTED. Meaning you cannot accompany your elderly parents on a Costco grocery trip
  • M&M Food Market: Available to order online, free pickup service.
  • Heart to Home Meals: Frozen meals made and delivered for seniors. No subscription necessary; order as often as you like. Order online or by phone. For Leduc residents' delivery on Wednesdays, you must order by Tuesday at 2 p.m.
  • The Italian Centre Shops: Now offering complimentary delivery for orders over $75 (prepaid with MC or VISA).780-424-4869, press 1 or email groceries@italiancentre.ca
  • Buying local food during COVID-19: a list of local food producers who deliver to your door or are selling fresh produce, meat, and eggs at farmers’ markets.

TRANSPORTATION ASSISTANCE

Leduc Transit
Leduc Transit temporary changes: Route 10 transit service will be suspended for ALL travellers to and from the Edmonton International Airport (EIA) until further notice. Some routes and schedules have been adjusted to reduce the potential spread of the novel coronavirus (COVID-19). 
Effective March 19, all transit fares will be waived for Leduc Transit riders until April 30, 2020. 

Leduc Assisted Transportation Services (LATS)
LATS will be operating Monday to Friday from 7:45 a.m. to 6 p.m. The LATS Shuttle will resume with its regular schedule from 9 a.m. to 3:12 p.m. Monday to Friday. Please note that only registered LATS clients are able to book trips.
Service is beginning earlier to accommodate the seniors-only shopping at Safeway, Walmart, Co-op, Shoppers Drug Mart, and No Frills. Call 780-986-5000 to secure your spot at least a day ahead.
Effective March 19, all transit fares will be waived for LATS clients until April 30, 2020.

Drive Happiness: Seniors assisted transportation - 780-424-5438
Rides are booked on a case-by-case basis. Providing rides to grocery stores, prescription pick-ups, etc. Delivery also available. Call to coordinate.

Canadian Urban Transit Association: COVID-19 Resources


HOUSING ASSISTANCE

Having trouble paying rent? Contact Alberta Supports for financial assistance: 1-877-644-9992

Edmonton Landlord and Tenant Advisory Board 780-496-5959

Mortgage Default Management Tools - The Canada Mortgage and Housing Corporation (CMHC) and other mortgage insurers offer tools to lenders that can assist homeowners who may be experiencing financial difficulty.


CHILDREN SERVICES

As Child Protective Services (CPS) is deemed an essential service, they remain open as usual, 24/7; standard office hours 8:15 a.m. – 4:30 p.m. Monday to Friday at the Leduc office and After Hours outside of those hours. The main line for Leduc CPS is 780-986-7869 and after hours is 780-427-3390. CPS is limiting non-essential meetings.

EDUCATIONAL RESOURCES

For Learners:

For Caregivers:

Apps:

  • ABC Mouse: Offering free membership using code: SCHOOL7771
  • Synth Music Apps: Offering free downloads for iOS & Android devices till March 31
  • Scratch 2.0: Free program to create your own interactive stories, games and animations
  • Duolingo: Learn a new language for free (with ads)
  • Photomath: Math learning app; free and paid versions
  • Quizlet: Flashcard learning app for many subjects
  • Adobe CC: 2 months free for multimedia design apps (Photoshop, Premiere, etc.)

Virtual Tours:

PARENT RESOURCES 

ALBERTA EDUCATION GUIDELINES       

Student Learning During COVID-19: Alberta education guidelines for continuing K to 12 student learning while in-school classes are cancelled dur to COVID-19. Set forth by the Government of Alberta

*Parents who want learning resources for their children are encouraged to visit:

 LearnAlberta.ca and My Child’s Learning: A Parent Resource

OLDER ADULT ASSISTANCE

Food

  • No Frills – 8am-9am is open for seniors and people with disabilities. No longer doing Deliveries
  • Safeway – new hours are 8am-8pm. Open early at 7am for seniors customers
  • Costco -  special operating hours now for members over 60 years of age or have physical disabilities Tuesday and Thursday between 8 am and 9 am. ONLY MEMBERS WHO MET THIS AGE CRITERIA WILL BE INVIETED INTO THE SHOP DURING THESE HOURS. NO GUESTS WILL BE PERMITTED. Meaning you cannot accompany your elderly parents on a Costco grocery trip.
  • M&M Food Market – available to order online, free pickup service
  • Heart to Home Meals – frozen meals made and delivered for seniors. No subscription necessary; order as often as you like. Order online or by phone. For Leduc, residents delivery on Wednesday, you must order by Tuesday before 2 pm.

Transportation

  • LATS: Operate between 6am – 6pm from Monday to Friday only. These temporary early start hours accommodate senior-only shopping available at Safeway, Valmart, Co-op, Shoppers Drug Mart, and No Frills. Call 780-986-5000 to secure your spot at least a day ahead. LATS will waive all fares until April 30, 2020
  • Drive Happiness: Seniors assisted transportation - 780 424 5438. Rides are booked on a case-by-case basis. Providing rides to grocery stores, prescription pick-ups, etc. Delivery also available. Call to coordinate.

Social Supports

  • Telford House: Closed until further notice. All activities suspended.
  • Seniors’ Centre Without WallsA seniors’ centre from the comfort of your own home! Join us for a variety of interactive telephone-based social and health programming, free of charge. Provides opportunities to socialize, learn new skills and stay connected. New series of participant-selected topics every four months. Project funded in part by the Alberta Ministry of Seniors and Housing’s Aging Well in Community Grant. To register, please call 780.395.2626. Open to seniors aged 55+ living anywhere in Alberta with our toll-free line – no referral necessary.
  • Caregivers Alberta: Offers support to all caregivers including online peer support, Caregiver Advisor, online programming and workshops

Other

LEGAL ASSISTANCE

LEGAL RESOURCES

Centre for Public Legal Education Alberta (CPLEA): Canadian Legal FAQs related to COVID-19

LEGAL SERVICES

Many lawyers are working remotely right now and not seeing clients in person unless it is absolutely necessary.

Many community and legal clinics are not seeing clients in person but are providing services by telephone:

  • Edmonton Community Legal Centre: Office is closed but you can fill out their online Intake Form. If your matter is urgent, someone will call you back.
  • Student Legal Services (at the University of Alberta): Closed until further notice.
  • Legal Aid Alberta: Only accepting applications for in custody criminal matters, urgent out-of-custody criminal matters and urgent family or child-protection matters. Intake services at the courthouse are closed. You must apply by telephone. Call 1.866.845.3425. If you need help with other matters, you will have to wait until after May 22, 2020 or such further date as the court may advise.
  • Resolution and Court Administration Services: Provides information about courts and resolution services in Alberta. Call 1.855.738.4747 or fill out the contact form for more information.

If you don’t qualify for a legal clinic but you need a lawyer and don’t know one, Lawyer Referral Service provides the names of three lawyers. Each lawyer should provide a half-hour consultation free of charge. Note that lawyers are not expected to give free legal advice during the free half-hour consultation. Contact 1-800-661-1095. This service is suspended until March 31, 2020.

FAMILY VIOLENCE ASSISTANCE

  • Family Violence Info Line
    • Call 310-1818 | 24/7 | 170+ languages
    • Chat online alberta.ca/SafetyChat | 8 a.m. - 8 p.m. daily | English
  • Family Violence Prevention, Government of Alberta – activities and resources to help prevent family violence and support healthy relationships
  • Sexual Assault Centre of Edmonton – support and information like is active between 9am and 9pm at 780-423-4121 and trained volunteers answer texts sent to 1-866-403-8000
  • Riseup Society (Leduc)
    • Individual counselling for adults impacted by intimate partner violence
    • Counselling by telephone until social distancing lifted
    • Office and staff available Tuesday, Wednesday, Thursday
    • New clients being accepted. Call 780-739-7473
  • Alberta’s Council of Women’s Shelters (ACWS) – to speak to someone at a shelter near you, call the 24/7 toll free line at 1-866-331-3933

MORE RESOURCES

Alberta Gaming & Liquor Commission (AGLC): COVID-19 Information updates

Q & A: Response to closure of licensed gaming and liquor venues

REMOTE WORKING TOOLS

  • COMMUNICATION 
     
    • ZOOM - Video conferencing, web conferencing/webinar and security/encryption*In response to COVID-19: free for educators to move toward virtual learning.
    • SLACK  - Video conferencing, instant messaging, information storage/sharing and security/encryption.
    • LOOM - Video conferencing, web conferencing/webinar and instant messaging *In response to COVID-19 through July 1: free for educators, recording limit removed on the free plan and free trial extended to 30 days.
    • GOTOMEETING - Video conferencing, web conferencing/webinar, audio/phone and instant messaging *In response to COVID-19: some organizations may be eligible for access to free emergency remote work toolkit.
  • ALL-INCLUSIVE
    • GOOGLE SUITE/HANGOUTS - Video conferencing, audio/phone, instant messaging, information storage/sharing, project management and security/encryption*In response to COVID-19 through July 1:  free access to our advanced Hangouts Meet video-conferencing capabilities to all G Suite and G Suite for Education customers globally including larger meetings, for up to 250 participants per call and live streaming for up to 100,000 viewers within a domain.
    • OFFICE 365/TEAMS - Video conferencing, instant messaging, information storage/sharing, project management and security/encryption *In response to COVID-19: Beginning March 10, Microsoft is rolling out updates to the free version of Teams that will lift restrictions on user limits.
  • INFORMATION SERVICES
    • DROPBOX BUSINESS - Information storage/sharing and security/encryption*In response to COVID-19: Free Dropbox Business subscriptions for a three-month period to nonprofits and NGOs that are focused on fighting COVID-19.
    • GENIUS SCAN - Information storage/sharing and phone app for scanning/sending documents.
  • PROJECT MANAGEMENT
    • TRELLO - Information storage/sharing, project management and security/encryption
    • ASANA - Information storage/sharing and project management

Homeless Supports:

  • If you are a homeless individual and think that you may have signs and symptoms of COVID-19, please call EL811/ EL911 and a team will come out to you and assess you and take you to a place where you can self-isolate
  • City of Edmonton has opened the Expo Centre for homeless clients.

Homeless Resources

Clothing

  • The Jireh Centre: Open Saturday 10 a.m. - 12 p.m. only
  • Second Glance: Closed until further notice
  • Salvation Army: Closed until further notice

For families still out of country:

Global Affairs Canada: Emergency Loan of up to $5000 for essential needs for Canadians who have no available source of funds to return home, Canada has announced the creation of the COVID-19 Emergency Loan Program for Canadians Abroad.

Eligible Canadians currently outside Canada and needing help to return home can contact the nearest Government of Canada office or Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted where available) or email sos@international.gc.ca.

Government of Canada – Passport and Travel Documents Urgent and Non-urgent Passport Services

Travellers: For the latest and most up-to date info, visit Canada Border Services Agency (CBSA) at https://cbsa-asfc.gc.ca/menu-eng.html

Alberta Urban Municipalities Association – COVID19  (AUMA)

Rural Municipalities of Alberta: COVID-19 Response Hub

 

Essential Needs Delivery Contacts:

  • IFSSA (Islamic Family & Social Services): 780-900-2777
  • ICNA Sisters: 587-708-1364
  • Masjid Quba: 780-426-6373
  • Wendy’s Errands for Elders: 780-916-8916
  • Drive Happiness 780-424-5438 | www.drivehappiness.ca

Free Fitness Resources:

Other Resource Kits:

Other important Numbers:

  • Leduc Regional Housing Foundation: 780-986-2814
  • Society of St Vincent De Paul: 780-984-0069
  • Drive Happiness Seniors Transportation: 780-424-5438
  • Utilities Consumer Advocate: 780-310-4822
  • Kids Help Phone: 1-800-668-6868
  • Mental Health Helpline: 1-877-303-2642 Addiction Helpline – 1-866-332-2322
  • Family Violence – Find Supports: 310-1818
  • City of Leduc FCSS: 780-980-7109
  • Leduc County FCSS: 780-979-2385
    Distress Line 780-482-4357
    2-1-1: Call 2-1-1, 24/7 or Text 2-1-1, 8 a.m.- 8 p.m. Chat at ab.211.ca, 8 a.m.- 8 p.m.