Utilities & Utility Payments
Utilities are billed every 60 days and bills are due the last weekday of the month. A penalty is applied to any overdue account balances.
Due to COVID-19, we are working diligently to ensure important services are provided to our community. We've updated our information on the utility deferral program. For more information on this, please click HERE.
For any questions pertaining to utility services and property taxes, please email:
Phone calls at this time will take longer than usual to return as we continue to monitor the number of voicemails received. Email is the best option during this time. We appreciate everyone’s patience and cooperation.
City of Leduc encourages utility account holders to pay their bills through one of the following methods:
- Online banking by adding the City of Leduc as a ‘payee’
- By cheque through the drop-off slot at the Leduc Civic Centre
New utility accounts can be facilitated by printing and completing the online application for City Utilities and submit by:
- Emailing email@example.com
- Using the drop-off slot at the Leduc Civic Centre
- Faxing 780-980-7127
Your utility bill is comprised of the following:
- Flat water and wastewater rates
- Variable water and wastewater rates
- Storm rates
- Curbside collection
Please be aware the city does not provide natural gas or electricity. You will need to set up separate accounts with a third party to access those services.
For after-hours water and wastewater emergencies, contact: 780-980-7108.
Setting Up Utility Services
- Property owners can call 780-980-7177 to set up their account.
- Renters are required to fill out and sign all appropriate forms prior to opening a utility account.
The Residential and Commercial Renter Application forms* are part of the City’s 6-month eDocuments Pilot Program, and the electronic forms can be completed here:
*If you would prefer to fill out the form manually, you can access a printable version here (Renter, Commercial). Printed forms can be faxed to 780-980-7127, emailed to firstname.lastname@example.org or dropped off at the Leduc Civic Centre (48A Street & 46 Avenue).
Does the city require a deposit?
Yes. We require a deposit if you are not the registered owner of the property you are occupying. The residential account deposit is $225 and commercial/industrial accounts are determined by the water meter size (ranging from $225 - $5,000).
If you plan on paying your deposit through credit card, please fill out the Credit Card Authorization Form.
Utilities Consumer Advocate
Visit the Utilities Consumer Advocate website to compare electricity and gas prices in your area, view historical rates, or get help resolving utility related issues.