Live Leduc Mobile App

We are excited to launch the Live Leduc mobile app.

It will allow you, our LRC members and the public to access class schedules, view hours of operation, receive amenity closure notifications, reserve their spot and schedule an appointment at the Fitness Centre and Indoor Track and more right at your fingertips.

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How to set up an app account

Download the Live Leduc app today through Google Play or the App Store.

• On your smartphone/tablet open up Google Play or the App Store.
• In the search bar, type in “Live Leduc”.
• Press the download button to install the app onto your phone.
• Exit the App Store and wait for the download to finish.
• Open up the Live Leduc App and enter your login details.

Each patron needs to set up their own app account with an email. 

If you are an LRC and/or Live Leduc member, the email address in our system and your app account should be the same.  This will allow the app to validate your membership allowing you to have easy check-in with the barcode on your phone (your LRC membership card will no longer be needed).

If you do not have an LRC and/or Live Leduc Account, there is a "Guest Sign-in" option where you can set up a basic account with your email and phone number.  If you are having any difficulties, please call Guest Services 780-980-7120 and they will be able to add you as a user over the phone.

Follow the let's get started step by step to set-up your app account.

Getting active in Leduc just got easier!


Live Leduc App FAQ

https://www.leduc.ca/liveleducappfaq

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Contract Tracing - In an effort to contain the spread of the virus, if a positive case is identified within the Leduc Recreation Centre, the information collected through the Live Leduc Mobile App would be used to contact those that may have been in close contact with the probable case. This contact tracing can help individuals understand their risk and limit further spread of the virus.  Your safety is our priority.


Questions about scheduling an appointment for the Fitness Centre and Indoor Track

When can I start to schedule my appointments?

July 3, 2020.  The app will allow you to book up to 3 days in advance for a maximum of one appointment per amenity per day.

Can I book an appointment for using the app?

Absolutely, it is simple.  Click on Appointment Scheduling icon on the Home Page or Appointment Scheduling by the hamburger menu drop down on the top left corner of the Home Page and follow it step by step. 

How long are the pre-booked appointments?

All the pre-booked appointments for both the Fitness Centre & Indoor Track Lanes are one hour in length.

Can I book for more than one hour per day?

No, you can only book a maximum of one hour per day to ensure fair & equal opportunity to access for all patrons.

Do I have to pre-book ahead of time to access?

We will be holding 25% of available spots for walk-in patrons, but we recommend booking ahead as this is the only way to guarantee access when you want.

Do I get to access to the Fitness Centre or Indoor Track Lanes for one hour from the time I enter?

Not necessarily. If you come as a walk-in, you will have to adhere to the same booking appointments as pre-booked patrons. This means if you come to use the facility half way through the allotted appointment time, you will still have to leave at the end of that appointment, shortening your access time.

What if I’m running late for my pre-booked appointment?

Unfortunately, we can only hold pre-booked spots for 10 minutes past the start time. If you are more than 10 minutes late, your spot will be released for a walk-in patron.

After my pre-booked appointment ends, can I join the walk-in line?

You may do this by going back downstairs to Guest Services to line up and check-in again. For contact tracing purposes, each patron accessing needs to check in each hour.

Can I book multiple days at one time?

Yes, you may book up to 3 days in advance for a maximum of one appointment per day.

Can I change or cancel my appointment?

Yes, you can cancel and change your appointment using the Live Leduc app or by phone 780-980-7120.

Can I book an appointment over the phone?

Yes, you can book over the phone but using our app is encouraged due to the high volume of calls we are currently receiving.

Can I book access to the Fitness Centre and Track Lanes on the same day?

Yes, you can book up to one hour of each amenity in the same day, but you cannot book both amenities at the same time.


 

How can I schedule an appointment for the Fitness Centre or Indoor Track?

1. Click on Appointment Scheduling
2. Select Indoor Track Lanes or Fitness Centre
3. Select your start time, duration and then click Reserve
4. You will receive a confirmation, Reservation complete.
5. You can then add the appointment to your calendar or share it with friends and family.


 

How can I schedule an appointment for Public Swim at the Outdoor Pool?

1. Click on Appointment Scheduling

2. Select Public Swim- Outdoor 

3. Select your start time, duration, number attending and then click Reserve

4. You will receive a confirmation, Reservation complete.

5. You can then add the appointment to your calendar or share it with friends and family.

 

Please make sure that the top right hand corner facility drop down is on Alexandra Outdoor Pool to schedule your appointment.

 


 

How can I reserve my spot for AquaFit at the Outdoor Pool?

1. Click on Classes

2. Pick the day of the week you would like to attend Outdoor Pool - AquaFit

3. Click Reserve

4. You will receive a confirmation, Reservation complete.

5. You can then add the reservation to your calendar or share it with friends and family.

 

Please make sure that the top right hand corner facility drop down is on Alexandra Outdoor Pool to reserve your spot in class.

 


 

How can I schedule an appointment for Public Swim/Family Swim at the Indoor Pool?

1. Click on Appointment Scheduling

2. Select Public Swim/Family Swim - Indoor Pool

3. Select your start time, duration, number attending and then click Reserve

4. You will receive a confirmation, Reservation complete.

5. You can then add the appointment to your calendar or share it with friends and family.

Please make sure that the top right hand corner facility drop down is on Aquatic Centre to schedule your appointment.


 

How can I reserve my spot for AquaFit at the Indoor Pool?

1. Click on Classes

2. Pick the day of the week you would like to attend AquaFit – Indoor Pool

3. Click Reserve

4. You will receive a confirmation, Reservation complete.

5. You can then add the reservation to your calendar or share it with friends and family.

Please make sure that the top right hand corner facility drop down is on Aquatic Centre to reserve your spot in class.

 




How can I cancel my appointment/class?

1. Go to My Schedule to cancel your appointment/class at least one hour in advance of your start time

2. Go to the day and time you are looking to cancel

3. Click Cancel

4. There will be a confirmation question to make sure you want to cancel, then Click Yes, cancel.

5. You will receive a confirmation, Reservation Canceled. Would you like to make another reservation? You can choose Close or Yes.

PLEASE NOTE: Patrons are responsible to cancel any scheduled appointments in advance made through the Live Leduc App or Guest Services.  Cancellations needs to be done at least 1 hour in advance of the scheduled appointment start time.  To cancel an appointment patrons can use the Live Leduc App or call Guest Services 780-980-7120.  With each facilities limited capacity at this time, we can ensure we are able to accommodate another patron wanting to use the facility during that timeslot.  When a patron has accumulated more than 2 no-show appointments, the patron’s ability to schedule appointments will be revoked through the Live Leduc App and Guest Services for a 2 week period.