Live Leduc Mobile App
We are excited to launch the Live Leduc mobile app.
It will allow you, our LRC members and the public to access class schedules, view hours of operation, receive amenity closure notifications, reserve their spot and schedule an appointment at the Fitness Centre and Indoor Track and more right at your fingertips.
How to set up an app account
Download the Live Leduc app today through Google Play or the App Store.
• On your smartphone/tablet open up Google Play or the App Store.
• In the search bar, type in “Live Leduc”.
• Press the download button to install the app onto your phone.
• Exit the App Store and wait for the download to finish.
• Open up the Live Leduc App and enter your login details.
Each patron needs to set up their own app account with an email.
If you are an LRC and/or Live Leduc member, the email address in our system and your app account should be the same. This will allow the app to validate your membership allowing you to have easy check-in with the barcode on your phone (your LRC membership card will no longer be needed).
If you do not have an LRC and/or Live Leduc Account, there is a "Guest Sign-in" option where you can set up a basic account with your email and phone number. If you are having any difficulties, please call Guest Services 780-980-7120 and they will be able to add you as a user over the phone.
Follow the let's get started step by step to set-up your app account.
Getting active in Leduc just got easier!
Live Leduc App FAQ
Contract Tracing - In an effort to contain the spread of the virus, if a positive case is identified within the Leduc Recreation Centre, the information collected through the Live Leduc Mobile App would be used to contact those that may have been in close contact with the probable case. This contact tracing can help individuals understand their risk and limit further spread of the virus. Your safety is our priority.
Questions about scheduling an appointment for the Fitness Centre and Indoor Track
When can I start to schedule my appointments?
The app will allow you to book up to 3 days in advance for a maximum of one appointment per amenity per day.
Can I book an appointment for using the app?
Absolutely, it is simple. Click on Appointment Scheduling icon on the Home Page or Appointment Scheduling by the hamburger menu drop down on the top left corner of the Home Page and follow it step by step.
How long are the pre-booked appointments?
All the pre-booked appointments for both the Fitness Centre & Indoor Track Lanes are one hour in length.
Can I book for more than one hour per day?
No, you can only pre-book a maximum of one hour per day to ensure fair & equal opportunity to access for all patrons. You can however inquire about a walk-in opportunity before or after your pre-booked spot when you check in. If there is availability, Guest Services will schedule this additional appointment for you.
Do I have to pre-book ahead of time to access?
We will be holding 25% of available spots for walk-in patrons, but we recommend booking ahead as this is the only way to guarantee access when you want.
Do I get to access to the Fitness Centre or Indoor Track Lanes for one hour from the time I enter?
Not necessarily. If you come as a walk-in, you will have to adhere to the same booking appointments as pre-booked patrons. This means if you come to use the facility half way through the allotted appointment time, you will still have to leave at the end of that appointment, shortening your access time.
What if I’m running late for my pre-booked appointment?
Unfortunately, we can only hold pre-booked spots for 10 minutes past the start time. If you are more than 10 minutes late, your spot will be released for a walk-in patron.
After my pre-booked appointment ends, can I join the walk-in line?
You may do this by going back downstairs to Guest Services to line up and check-in again. For contact tracing purposes, each patron accessing needs to check in each hour.
Can I book multiple days at one time?
Yes, you may book up to 72 hours in advance for a maximum of one pre-booked appointment per day.
Can I change or cancel my appointment?
Yes, you can cancel and change your appointment using the Live Leduc app or by phone 780-980-7120.
Can I book an appointment over the phone?
Yes, you can book over the phone but using our app is encouraged due to the high volume of calls we are currently receiving.
Can I book access to the Fitness Centre and Track Lanes on the same day?
Yes, you can book up to one hour of each amenity in the same day, but you cannot book both amenities at the same time.
How can I schedule an appointment for the Fitness Centre or Indoor Track?
1. Click on Appointment Scheduling
2. Select Indoor Track Lanes or Fitness Centre
3. Select your start time, duration and then click Reserve
4. You will receive a confirmation, Reservation complete.
5. You can then add the appointment to your calendar or share it with friends and family.
Please note: Patrons are responsible to cancel any scheduled appointments in advance made through the Live Leduc App or Guest Services. Cancellations need to be done at least 1 hour in advance of the scheduled start time. When a patron has accumulated more than 2 no-show appointments, the patron's ability to schedule appointments will be revoked through the Live Leduc App and Guest Services for a 2 week period. Walk-in appointments are still available but there is no guarantee a spot will be available.