Transit Frequently Asked Questions

Route 10

• Monday to Friday: 7:20 a.m. – 10:17 p.m.
• Saturday: 9:06 a.m. – 10:17 p.m.
• Sunday and Statutory Holidays: 10:06 a.m. – 7:17 p.m.

Route 1

• Operates Monday through Friday during peak morning and evening commuter times.
• Route 1 does not operate on statutory holidays.

On-Demand Transit

• Monday to Friday: 4:45 a.m. – 11:00 p.m.
• No service on weekends or statutory holidays.
• Operates within City of Leduc boundaries and up to 25 Avenue in Nisku/Leduc County.
• On-Demand Transit is not available at the Edmonton International Airport.

Leduc Transit riders with a Commuter-Plus pass can transfer from Route 10 to ETS Route 747. Commuter-Plus passes are only valid on Route 747; full ETS fare applies to all other ETS routes.

Yes. Currently, Leduc Transit riders may purchase a special $5 one-way cash transfer on Route 10 for ETS Route 747 or display a valid U-Pass. Riders can also transfer with a valid monthly Leduc Transit Commuter-Plus pass.

Yes. All EIA on-airport transit services are fare-free. To book a trip, please call (780)-890-8983.

Service animals are welcome. Passengers are permitted to travel on buses with a pet provided the pet is properly confined in an appropriate container (ex., a cage) and remains confined for the duration of the trip. Use care and courtesy to avoid inconveniencing or injuring other passengers. No fare is required for the animal.

Our buses are not equipped with bike racks, and bicycles are not allowed in the interiors of the buses.

Route 10 will operate on a Sunday schedule between 10:06 a.m. and 7:17 p.m. at a 60-minute frequency on Civic holidays. Connections to and from Edmonton via ETS Route 747 are also available. Route 10 will not operate on Christmas Day.

All other Leduc Transit routes do not operate on statutory holidays:

• New Year’s Day
• Family Day
• Good Friday
• Easter Sunday
• Easter Monday
• Victoria Day
• Canada Day
• Heritage Day
• Labour Day
• Thanksgiving
• Remembrance Day
• Christmas Day
• Boxing Day

Transfers are valid the day you receive them, and for the direction you are travelling. At this time, no transfers will be issued for Route 10 or On-Demand Transit.

Routes 1 and 10 use accessible buses. Riders on Leduc Transit’s on-demand service can request an accessible vehicle at the time of booking.

Please call (780)-980-8444 or contact us here.

When trips are cancelled with less than one hour’s notice or the rider is a no-show during their pick-up location with a regular frequency (10 cancelled trips in 60 days), the app will restrict availability to two days. Your account will stay this way for seven days. Pre-booked rides will not be affected by the restriction. This is to prevent misuse of the system and ensure fair service for all riders. If your account is still restricted after seven days, please contact us at (780)-980-8444.

On-demand transit means there are no fixed routes. Transit riders can choose their pick-up/drop-off times and locations by booking their trip through an app, online web browser, or call centre. The buses run according to customer requirements, and trips are determined based on the most efficient paths.

A virtual stop is a pre-determined location that customers can select as a pick-up or drop-off location at the time of booking. Virtual stops do not have traditional signs installed in the ground. The app, website, or call centre will tell you where they are. The bus must pick up and drop off customers at either a virtual stop or an existing transit stop. Virtual stop locations will be specifically chosen to ensure safe access for buses and customers.

You will be able to pre-book local trips anywhere from one hour to 10 days in advance. You can do this through the app, online or by contacting the call centre at (780)-986-RIDE (7433).

Once you’ve made your booking, you cannot change it. However, you can cancel your ride and book a new ride that suits your pick-up location or destination.

A rider can book as many trips as they need over the course of the 10-day window.
It is not recommended to book more than one trip for the same pick-up and destination less than 20 minutes apart. The system will combine both trips for a pick-up at the same time, and the rider will accumulate a no-show for one of the trips.

Riders will need to book a trip to ride On-Demand Transit and LATS. This will allow for efficient pick-up and drop-off planning.

There will be no change to how On-Demand Transit riders purchase transit fares.
For LATS riders, LATS drivers will no longer sell ticket booklets onboard. Pay the cash fare on your ride until you can reach one of our point-of-sale locations at the Leduc Civic Centre, Leduc Recreation Centre, or Leduc County Centre.

1. Through the app, which can be downloaded from the Google Play or Apple Store
2. Online through a web browser
3. By phoning the call centre at (780)-986-RIDE (7433)

On-Demand Transit buses will wait at your pickup location for 30 seconds upon arrival.
LATS buses will wait five minutes upon arrival.

Riders will be provided with a pick-up time (10-minute window) and an estimated arrival time. The app will also provide riders with an “arrive by” time so they can reliably connect with Route 1 and the Nisku Business Park.

No. Your account will be transferred over to the Book My Bus app, and you can log in using the same information from your Pick-Up account.

If you don’t have a mobile device, you can book a ride by phoning the call centre at (780)-986-RIDE (7433), or from a desktop or laptop computer.

Local on-demand transit riders must use a pre-determined location for pick-up or drop-off.

Only LATS clients who meet the requirements are provided with door-to-door service. Once the eligibility requirements are approved, their stop will be added as a virtual stop.

Riders will be able to select how many people are travelling together.
For LATS riders who are required to travel with a mandatory caregiver, your profile is set up to save an extra seat automatically.
It is not recommended to book more than one trip for the same pick-up and destination less than 20 minutes apart. The system will combine both trips for a pick-up at the same time, and the rider will accumulate a no-show for one of the trips.