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LATS Riders – Important Update on Standing Orders

We’re aware of an issue affecting some standing order rides due to a recent system update by our app provider, RideCo.

RideCo is actively working on a fix and rebooking affected rides. Other days may also be impacted — we’re monitoring closely. Thanks for your patience and understanding as we work to resolve this.

Contact us if you noticed a change in your ride call (780) 980-8448 or email [email protected].

LATS is a door-to-door, driver-assisted transportation service for seniors (65+) and for persons with cognitive and/or physical disabilities within the City of Leduc. Temporary service may be available to individuals with a temporary disability.

Riders receive a Community Connector Newsletter every two months, which contains news and information for older adults and LATS users in our community.

Rider eligibility is determined on a case-by-case basis, following set guidelines and a registration process.

Only registered LATS clients can book trips.

See if you are eligible and apply to become a LATS member today.

Logo for "Book My Bus," featuring a stylized bus and location pin. Text reads "Powered by RideCo" on a blue background.

Book My Bus App

Leduc Assisted Transportation Service (LATS) is moving to a new booking system, which will make service faster and more convenient for you. You can still enjoy door-to-door service and schedule your ride right away or up to 10 days in advance of travel.

Start pre-booking your trips in the following ways:

Getting started with the Book-My-Bus app or web portal:

  • Accounts have been created for you using the email registered with LATS.
  • Once you are on the app or website, access your account by clicking “Forgot Password” and reset your password.
  • If you have ridden LATS in the past year, you can enter your address as the destination. Or you can click the pin located over your home on the map.
  • Contact us at (780)-980-8444 or [email protected] if you have any issues logging in.

Note: Transit fare products must be purchased at the Leduc Civic Centre, Leduc Recreation Centre, or Leduc County Centre. Drivers will no longer sell tickets onboard, but you can pay a $2 cash fare when you ride.

RideCo's Passenger App is a user-facing smartphone application, web portal, and concierge tool.

LATS Service Hours

  • Monday & Tuesday: 8:00 a.m. – 9:00 p.m.
  • Wednesday to Friday: 8:00 a.m. – 6:00 p.m.
  • Saturday: 8:30 a.m. – 5:30 p.m.
  • Sunday: 8:30 a.m. – 5:30 p.m.

Please note:

During the summer, hours are adjusted as follows:

  • Monday service ends at 6:45 p.m.
  • Tuesday service ends at 8:20 p.m.

 

All service hours are subject to change.

Thank you to our trip sponsors